Thank you for choosing Beela!
At Beela, we want you to be completely satisfied with your purchase. If your order isn’t what you expected or if you need a different size, we’re here to help with our hassle-free return and exchange process. Simply visit our Returns Portal to initiate your return or exchange.
Should you have any questions, our customer support is available Monday to Friday, from 9am to 5pm EST. Feel free to reach out to us via email or phone:
- General Inquiries: [email protected]
- Return Questions: [email protected]
Overview
- We accept returns of unworn, unused merchandise within 14 days of the original ship date.
- Please note that all jewelry, hair accessories, lingerie, and sale items are final sale and not eligible for return or store credit.
- Orders placed using a coupon code are eligible for store credit only.
Returns
- All sale items, jewelry, hair accessories, underwear, and swimwear are final sale, with no returns, exchanges, or online credit.
- Returns must be pre-authorized through our Returns Portal prior to sending merchandise back.
- Shipping costs for returns will be deducted from your return or store credit.
Store Credit
- Orders placed using a coupon code are only eligible for store credit.
- Upon returning an item purchased with a coupon code, you’ll receive a digital gift card via email once we receive and inspect your return.
Exchanges
- Exchanges must be pre-authorized through our Returns Portal and must be postmarked within 14 days of the original ship date.
- Shipping fees for exchanges will be deducted from your exchange total.
Returning/Exchanging Web Items In-Store
- Pre-authorized web returns brought to our stores will be processed within 5 business days by our web department.
Shipping Policy
- We ship standard orders via United States Postal Service (USPS) First Class Mail or Priority Mail.
- Expedited Two Day orders are shipped with the United Parcel Service (UPS).
- Please note that we are unable to deliver to APO/FPO/DPO addresses.
- Original and return shipping charges are non-refundable.
Lost/Delayed Packages
- While in transit with the carrier, packages are beyond our control.
- We recommend placing claims for lost packages with the carrier (UPS or USPS).
International Orders
- Please email us for assistance with International orders.
- All International orders are final sale; no returns, exchanges, or online credits will be given.
- Duties and taxes are not included in the total at checkout and are the responsibility of the recipient.
At Beela, your satisfaction is our priority. Shop with confidence knowing that we’re here to make your shopping experience as seamless as possible.